Refund policy

Returns & Refund Policy

At Alma Specialty Coffee, we’re passionate about delivering coffee that’s fresh, ethical, and full of soul.
Because coffee is a perishable product, we can’t accept returns for change of mind — but we’ll always make things right if there’s an issue with your order.

If there’s a problem with your order

If your coffee arrives damaged, faulty, or not as described, please contact us at raphael@almaspecialtycoffee.com within 7 days of receiving it.

We’ll happily replace the item or provide a refund in line with your rights under the Australian Consumer Law (ACL).

To help us resolve your issue quickly, please include:

  • Your order number

  • A short description of the issue

  • A photo if possible

Change of mind

Due to the fresh and consumable nature of coffee, we don’t accept returns or exchanges for change of mind once a bag has been opened or used.

If your order is unopened and you’ve made a mistake, please get in touch within 7 days, and we’ll do our best to help.
(Please note: return postage costs may apply.)

Your consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law.
If your coffee is faulty or doesn’t match its description, you’re entitled to a replacement or refund.