Shipping Policy

At Alma Specialty Coffee, we roast and ship fresh coffee so you always receive beans at their best. We deliver Australia-wide straight from our roastery in Brisbane.

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Processing and Dispatch

• Orders are usually roasted and dispatched within 1–3 business days after payment is received.

• You will receive an email confirmation with tracking details once your order has shipped.

• During busy periods or after major restocks, dispatch times may take a little longer — but we’ll always keep you informed.

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Shipping Times

• QLD & NSW: 2–5 business days

• VIC, SA, ACT: 3–7 business days

• WA, NT, TAS & remote areas: 7–10 business days

(These are estimated timeframes and may vary depending on Australia Post delivery schedules.)

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Local Delivery and Pickup

We currently offer:

• Free local delivery in selected Brisbane suburbs — automatically applied at checkout when eligible.

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Shipping Rates

• Standard shipping across Australia is calculated at checkout based on your location and order weight.

• Free shipping may be available for selected orders, promotions, or subscriptions.

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Missing or Delayed Orders

If your order hasn’t arrived within the expected timeframe, please contact us at raphael@almaspecialtycoffee.com with your order number and tracking details, and we’ll assist promptly.